COMPLIMENTARY SHIPPING ON ORDERS OVER $75
COMPLIMENTARY SHIPPING ON ORDERS OVER $75
Please review our terms and conditions to understand the guidelines, policies, and responsibilities that apply when browsing and purchasing from Velvet Flame.
Welcome to Velvet Flame. These Terms & Conditions govern your use of our website and your purchase of products from Velvet Flame. By accessing our website or placing an order, you agree to these terms.
Velvet Flame creates hand-poured candles, gift sets, decorative candles, and travel tins in small batches. Our products are made with carefully selected materials, including soy wax, phthalate-free fragrance oils, and lead-free cotton wicks.
Because our candles are handmade in small batches, slight variations in color, texture, finish, or appearance may occur. These natural variations are part of the character of a handcrafted product.
We make every effort to ensure that product descriptions, photographs, dimensions, colors, fragrances, and other information displayed on our website are accurate.
However, colors may appear slightly different depending on your device or screen settings. Handmade products may also have minor variations from the images shown online.
We reserve the right to update product information, availability, pricing, or descriptions at any time without prior notice.
When you place an order through our website, you are submitting a request to purchase the selected products.
An order confirmation does not necessarily mean that your order has been accepted. We reserve the right to cancel or refuse an order when necessary, including in cases of product availability issues, pricing errors, suspected fraudulent activity, or other circumstances that may require cancellation.
If we cancel an order after payment has been received, the applicable payment will be refunded.
All product prices are displayed on the website at the time of purchase.
We accept the payment methods displayed during checkout, which may include Visa, Mastercard, American Express, PayPal, and Apple Pay.
Prices and promotions may change at any time. Any applicable taxes, shipping charges, or other fees will be displayed during checkout where applicable.
From time to time, Velvet Flame may offer promotional discounts, bundles, coupon codes, or special offers.
Unless otherwise stated, promotions cannot be combined with other offers. Promotional terms, eligibility, expiration dates, and available products may vary.
We reserve the right to modify or discontinue a promotion at any time.
We currently offer complimentary shipping on qualifying orders over $75, subject to the shipping terms displayed on our website.
Shipping times may vary depending on the destination, order volume, carrier delays, weather, holidays, or other circumstances outside our control.
Once an order has been handed over to the shipping carrier, delivery times are the responsibility of the carrier. Velvet Flame is not responsible for delays caused by the shipping carrier.
Please make sure your shipping address is correct before completing your order.
Returns and refunds are handled according to our Shipping & Returns Policy.
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order details and, where appropriate, photographs of the issue.
Some products may not be eligible for return due to their nature. Please review our Shipping & Returns page before placing an order.
Candles are open-flame products and must always be used responsibly.
Always follow the candle-care instructions provided with your product. Keep candles away from children, pets, flammable materials, drafts, and unattended areas.
Never leave a burning candle unattended. Stop using a candle when the remaining wax reaches the recommended level indicated in our Candle Care guidance.
Velvet Flame is not responsible for damage, injury, or loss resulting from improper use, misuse, failure to follow candle-safety instructions, or leaving a burning candle unattended.
Gift sets may include hand-tied ribbon, gift wrapping, and a note card as described on the relevant product page.
Gift presentation may vary slightly depending on product availability and seasonal packaging.
If a gift message is available during checkout, please make sure the message is entered correctly before submitting your order.
You may use our website for lawful purposes only.
You agree not to:
Use the website for fraudulent or unlawful activities.
Attempt to interfere with the website’s operation or security.
Copy, reproduce, or distribute our website content without permission.
Attempt to gain unauthorized access to any part of the website.
Use automated methods to collect or extract website content without our permission.
All content on the Velvet Flame website, including our logo, brand name, photographs, product descriptions, graphics, text, designs, and other materials, belongs to Velvet Flame or its respective content owners.
You may not reproduce, modify, distribute, publish, or use our content for commercial purposes without prior written permission.
Our website may use third-party services for payment processing, shipping, analytics, marketing, or other website functionality.
Third-party services may have their own terms and privacy policies. Velvet Flame is not responsible for the policies or practices of third-party providers.
We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.
We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational purposes.
To the extent permitted by applicable law, Velvet Flame will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
We may update these Terms & Conditions from time to time to reflect changes to our business, products, services, or legal requirements.
Any updated version will be posted on this page with a revised “Last Updated” date. Your continued use of the website after changes are posted means you accept the updated terms.
If you have questions about these Terms & Conditions, your order, or our products, please contact Velvet Flame through our Contact page.
We are happy to help with questions regarding orders, products, shipping, returns, and other customer concerns.
Velvet Flame
Hand-poured candles, gifts & more.
