COMPLIMENTARY SHIPPING ON ORDERS OVER $75
COMPLIMENTARY SHIPPING ON ORDERS OVER $75
We carefully package every candle and gift set for safe delivery, with simple returns and dedicated support to ensure your Velvet Flame experience stays effortless.
We want every Velvet Flame order to arrive safely, beautifully, and ready to enjoy or gift. Below you’ll find everything you need to know about shipping, delivery, and returns.
Enjoy complimentary standard shipping on all orders over $75.
Orders under $75 are charged the applicable shipping rate at checkout.
Every Velvet Flame candle is carefully packed before leaving our studio. Orders are typically processed within 1–3 business days.
Once your order has shipped, you’ll receive a confirmation email with tracking information.
Standard delivery typically takes 3–7 business days after your order has been processed.
Please note that delivery times may vary depending on your location, carrier delays, holidays, or other circumstances outside our control.
Once your order ships, we’ll send you a tracking link by email so you can follow your package from our studio to your doorstep.
If you haven’t received your tracking information, please contact our support team.
We want you to love your Velvet Flame purchase. If you’re not completely satisfied, you may request a return within 30 days of delivery.
To be eligible for a return:
The item must be unused and in its original condition.
The original packaging should be included.
The return request must be submitted within 30 days of delivery.
For hygiene and safety reasons, used or burned candles cannot be returned.
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.
Send us your order number along with clear photos of the item and packaging. We’ll review the issue and work with you on an appropriate replacement or resolution.
Once your returned item is received and inspected, we’ll notify you about the status of your refund.
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.
Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrectly shipped by Velvet Flame.
Have a question about your order, shipping, or return?
Our team is happy to help. Please contact us with your order number and we’ll get back to you as soon as possible.
Velvet Flame — Luxury candles, thoughtfully packed and beautifully delivered.
