At Velvet Flame, we carefully hand-pour and package every candle and gift set to make sure it arrives in beautiful condition. If something isn’t right with your order, we’re here to help.

1. Returns

We accept returns on eligible unused and unopened products within 30 days of delivery.

To be eligible for a return:

• The item must be unused and unopened.

• The item must be in its original packaging.

• You must provide your order number or proof of purchase.

• The return request must be submitted within 30 days of delivery.

Because our candles are personal-use products, we cannot accept returns on candles that have been burned, used, or opened.

2. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number

• A brief description of the issue

• Clear photos of the damaged or incorrect item and packaging

Once we review the details, we will work with you to provide an appropriate solution, which may include a replacement or refund.

3. Non-Returnable Items

The following items are not eligible for return:

• Used or burned candles

• Opened candles or products

• Gift cards

• Items damaged after delivery due to improper use

• Final-sale items, if specifically marked as final sale

4. Refunds

Once your returned item is received and inspected, we will notify you about the status of your refund.

If your refund is approved, the amount will be returned to your original payment method.

Please allow your payment provider or bank additional processing time for the refund to appear in your account.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

5. Return Shipping

For standard returns, the customer is responsible for the cost of return shipping.

If you received a damaged, defective, or incorrect item, Velvet Flame will provide an appropriate return or replacement solution.

6. Exchanges

If you received a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

For other situations, we recommend returning the eligible item and placing a new order for the product you would like.

7. How to Request a Return

To start a return or report an issue with your order, please contact our customer support team with your order number and the relevant details.

We will review your request and provide the next steps.

8. Contact Us

If you have any questions about our Refund & Returns Policy or need help with an order, please contact Velvet Flame through our Contact page.

We’re happy to help make your Velvet Flame experience as smooth and enjoyable as possible.

Velvet Flame
Hand-poured candles & thoughtful gifts