FAQ’s – Velvet Candles Studio

COMPLIMENTARY SHIPPING ON ORDERS OVER $75

FAQ's

Discover answers about our candles, orders, shipping, care, gifting, and more to enjoy a seamless Velvet Flame experience from purchase to every beautiful burn.

1. What type of candles do you offer?

We offer hand-poured soy candles, travel tins, decorative candles, and curated gift sets.

2. What wax do you use?

Our candles are made with 100% soy wax for a clean and enjoyable burn.

3. How long do your candles burn?

Burn time varies by candle size. Each product page provides the specific estimated burn time.

4. Are your candles scented?

Yes, our candles are available in carefully selected fragrances designed to create a warm and relaxing atmosphere.

5. How should I care for my candle?

Trim the wick before each burn and allow the wax to melt evenly across the surface.

6. How long does shipping take?

Shipping times may vary depending on your location. You will receive tracking information once your order is shipped.

7. Do you offer gift wrapping?

Yes, selected gift sets can be beautifully prepared with gift wrapping for special occasions.

8. Can I send a candle as a gift?

Absolutely. Our candles and gift sets make thoughtful gifts for birthdays, celebrations, and other special moments.

9. What if my candle arrives damaged?

Please contact us as soon as possible with your order details and photos of the damaged item.

10. How can I contact Velvet Flame?

You can contact our team through the Contact Us page. We will be happy to assist you.

Light Something Beautiful

Discover our hand-poured candles and thoughtfully curated gifts, created to bring warmth, fragrance, and a little Velvet Flame magic into your everyday moments.