At Velvet Flame, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact us, or subscribe to our updates.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

We may collect information that you provide directly to us, including:

• Your name

• Email address

• Billing and shipping address

• Phone number

• Order and purchase information

• Payment-related information

• Information you provide when contacting our support team

• Information submitted through our newsletter or contact forms

We may also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage data.

2. How We Use Your Information

We may use your information to:

• Process and fulfill your orders

• Process payments and provide order confirmations

• Ship your purchases

• Provide customer support

• Respond to your questions and requests

• Send order, shipping, and service-related communications

• Send newsletters, promotions, and product updates when you have subscribed

• Improve our website, products, and customer experience

• Prevent fraud, abuse, or unauthorized activity

• Comply with applicable legal requirements

3. Payment Information

Payments may be processed through secure third-party payment providers. Velvet Flame does not need to store your complete payment card information on our website.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage, and provide a better shopping experience.

Cookies may also be used to help us understand how visitors interact with our website and improve our services.

You can adjust your browser settings to manage or disable cookies. Some website features may not function properly if certain cookies are disabled.

5. Newsletter and Marketing

If you subscribe to the Velvet Flame newsletter, we may use your email address to send you information about new scents, seasonal collections, special offers, and other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

6. How We Share Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers that help us operate our business, including payment processors, shipping and delivery providers, website hosting services, analytics providers, and customer support services.

These providers may only access information necessary to perform services on our behalf.

We may also disclose information when required by law, legal process, or to protect the rights, safety, and security of Velvet Flame, our customers, or others.

7. Data Security

We take reasonable technical and organizational measures to help protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Third-Party Links

Our website may contain links to third-party websites or services.

Velvet Flame is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with your personal information.

9. Children’s Privacy

Our website is not intended for children who are not legally permitted to make purchases or provide personal information without appropriate consent.

We do not knowingly collect personal information from children in violation of applicable laws.

10. Your Privacy Choices

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to information we hold about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Opt out of marketing communications

• Request information about how your data is used

To make a privacy-related request, please contact us using the information provided on our Contact page.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

12. Contact Us

If you have any questions about this Privacy Policy or how Velvet Flame handles your information, please contact us through our website’s Contact page.

Velvet Flame
Luxury Candles & Gifts
New England, USA

Thank you for trusting Velvet Flame.